How Healthcare is Using AI to Automate Customer Experiences

Consumerism was on the rise prior to the pandemic as we looked for ways to make our daily interactions more convenient and efficient in a tumultuous time. We quickly adjusted our lives in response to COVID-19, amplifying this consumerism trend. Customer expectations changed, and COVID-19 forced companies of all kinds to innovate at an accelerated rate to make experiences such as self-service as user-friendly as possible. Seemingly overnight, real time communication, digital interactions and tracking of everything from retail purchases to pizzas became the norm. Now, consumerism has taken over every facet of our lives, regardless of our generation. It is the rule rather than the exception.

Please enable JavaScript in your browser to complete this form.
Download the Guide

   By checking this box, I consent to receive information from Enggmedia and its partners about their products and services. I understand that I can opt-out at any time. For more details on how we handle your personal data and your rights, please read our privacy policy.